When you arrive at the port please follow signs to check-in, where you can collect your boarding passes. For motorists, check-in will close 1 hour before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
For foot passengers, check-in will close 40 minutes before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
The currency in Poole as well as the rest of the UK is Pound Sterling. Although Sterling is legal tender throughout the Channel Islands, Jersey and Guernsey coins and notes are not accepted as payment in the UK mainland
Free Wifi access
Free Guest Wifi is available in the Poole Port terminal for passengers to enjoy prior to their sailing. Don’t forget to tag yourself on social media
Baby Changing Facilities
Baby changing facilities are found to the far right of the foot passenger terminal once you’ve entered the building. Please make the most of these conveniences to ensure that your little ones are ready for the journey ahead
The port terminal has disabled facilities to assist our passengers with any additional requirements they may have. With ramps for terminal and minibus accessibility, disabled toilet facilities and onsite emergency wheelchairs, our friendly Porters are also available should you require any further assistance
Bureau de Change
Should you need to exchange currency for your outbound or return journey, there is a Bureau de Change for your convenience close to the entrance of the terminal
There is a telephone available in the passenger terminal for calls in the case of an emergency
Lost Property & Left Luggage
There is no left luggage facility
Our Condor Ferries café Harry Rocks is available at both the vehicle check-in area and passenger terminal building. With a broad selection of delicious hot meals, snacks and drinks, our passengers won’t be short on choice whilst waiting to embark. There is also a vending machine available with even more sweets and treats
No shop is available
Cashpoints are available in the town, a 15 minute walk away
Short & Long Stay Car Park
For those planning to leave their vehicles behind during their day trip or overnight break, there is a large car park opposite the terminal on a pay-on-return basis
Check-in closes 60 minutes prior to your departure
Check-in closes 40 minutes prior to your departure
Travelling on Foot
Before you travel, we will have emailed you an e-boarding pass. Please print this off and bring it with you on the day. Or, if you plan to show it on a mobile phone or tablet, please have this ready for our port team when you arrive at the terminal, with the brightness turned up.
Travelling by Car
Please print off the e-boarding pass we will have sent you, and bring it with you on the day, placing the itinerary page (pink copy) on your dashboard. If you’re using a mobile phone or tablet to show your boarding pass, please have this ready for our Port staff when you arrive at check-in, with the brightness turned up.