When you arrive at the port please follow signs to check-in, where you can collect your boarding passes. For motorists, check-in will close 1 hour before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
For foot passengers, check-in will close 40 minutes before your scheduled departure time. Please leave plenty of time to arrive at the port for check-in.
The currency in Portsmouth as well as the rest of the UK is Pound Sterling. Although Sterling is legal tender throughout the Channel Islands, Jersey and Guernsey coins and notes are not accepted as payment in the UK mainland
Free Wifi access
Free access to WiFi
Baby Changing Facilities
We have a parent/baby changing room and facilities for breastfeeding mothers
If you require assistance getting through the Port please advise the ferry company when booking or a member of staff when checking in. There are toilet facilities for people with disabilities throughout the Port. A special minibus service is available to help wheelchair users or those with reduced mobility and their companions board the ship. Assistance is also available for those travelling by car, enabling parking on the car decks close to the lifts. The Port car park has designated spaces for people with disabilities and/or reduced mobility and there are additional bays adjacent to the main terminal building. Please request these at the time of booking. An accessible toilet with ceiling tracking hoist, height adjustable adult-sized changing bench and peninsular toilet is located on the ground floor of the terminal building. It is accessible by radar key.
Bureau de Change
There is a bureau de change available in the ferry terminal
There are no payphones available
Lost Property & Left Luggage
Left luggage - £4 per item, open 0600-2330 at the Security desk in the terminal building. There is no overnight facility. Electronic equipment can be stored and a security tag will be placed on the item(s) prior to passengers leaving them. This facility is available to passengers travelling in/out of the port only
Cafeteria – This is now a bar (open 1200 to 2300 daily), café and a Costa coffee lounge (open 0630 – 2300 daily)
“Amigo” shop – snacks/drinks/newspapers
Cashpoint machine – there is one on the ground floor of the terminal, dispenses Sterling & Euros. If you’re in a hurry, Travelex also have a foreign currency ATM that dispenses euros and sterling. An admin fee of £1.99 applies for orders of less than £100
Short & Long Stay Car Park
Car park – Multi-storey car park near the terminal building for long & short stay Up to 1 hour: £4.00 Up to 3 hours: £6.00 Up to 5 hours £8.0 Up to 24 hours: £13.00 Over 24 hours: £13.00 per day
Check-in closes 60 minutes prior to your departure
Check-in closes 40 minutes prior to your departure
Travelling on Foot
Before you travel, we will have emailed you an e-boarding pass. Please print this off and bring it with you on the day. Or, if you plan to show it on a mobile phone or tablet, please have this ready for our port team when you arrive at the terminal, with the brightness turned up.
Travelling by Car
Please print off the e-boarding pass we will have sent you, and bring it with you on the day, placing the itinerary page (pink copy) on your dashboard. If you’re using a mobile phone or tablet to show your boarding pass, please have this ready for our Port staff when you arrive at check-in, with the brightness turned up.