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Many of Condor Ferries sailings involve a short stop in either Jersey or Guernsey. Some services may require a change of ship in the Channel Islands. These are described as connecting services. 

UK to France sailings involve the use of connecting services. This means a simple change of ferry in either Jersey or Guernsey is required. The sailing times will be displayed as part of your itinerary online with details of time spent in the Channel Islands between these connecting services.

Guernsey to St. Malo - There are many services available between Guernsey and St. Malo that are either direct or indirect via Jersey. There are also many additional services where you can change ship in Jersey with a short connecting time (between 1-6 hours). Further details of the time spent in Jersey between these connecting services will be displayed as part of your itinerary online. 

You can make changes to your bookings online, at your local port or by phone. You can change the date of your sailing, add or remove passengers, upgrade your seats as well as change passenger names.

If you have booked via a tour operator or travel agent, you will need to contact them to make any amendments to your booking.

Your booking can be updated online, up to 24 hours before departure, prior to your e-boarding cards being issued. If you are unable to amend your booking online, please call our Contact Centre on 0345 609 1024, or alternatively, you can visit or call your local port.. To amend your booking visit Manage My Account and select the relevant booking reference, followed by the modify button which will appear underneath. You will then be able to amend the following parts of your journey:

• Upgrade your seats
• Amend your sailings
• Change the passenger names
• Add or remove passengers
• Add or remove a vehicle
• Amending your vehicle type

Please note that if you wish you upgrade your seating, there will be no amendment fee applied.
Once you have made the changes to your booking, you will be charged the relevant fee as well as any increase in fares, and a new booking confirmation will be issued. Bookings are currently free to amend online up to seven days before departure.

Please note that you cannot make amendments online if have already travelled on the outward leg of the journey.
Amending your booking will be subject to our amendment fee policy in addition to any changes in fare:

We always welcome feedback from our customers. If you would like to share anything about your experience, please contact us either by email to customer.relations@condorferries.co.uk or in writing to:

Customer Relations
Condor Ferries Ltd,
Condor House,
Poole, Dorset,
BH15 4AJ