QUOTE & BOOK
Last updated 10/05/2021
Welcome to our dedicated page on COVID-19 passenger information about our approach to the pandemic. As always, the health and well-being of passengers and crew have and will always be our priority.
Please regularly check our Sailing Updates page for the latest information on our passenger services.
The advice to our passengers is in line with advice from government and state authorities from each of the destinations we serve. The information is correct as of the last updated date at the top of this page.
Prerequisite for travelling on board
High Speed Craft
Commodore Clipper (until and including 20 May)
All passengers (adults and children aged 11 and over) travelling on board Commodore Clipper from the UK or France must provide evidence of a negative Covid-19 test result conducted within 72 hours of departure. The result should be from a PCR or lateral flow test and the certificate presented at check-in. Home tests are not acceptable. Unfortunately, if this is not presented, you will not be able to board your sailing. Please reach out to local authorities or a healthcare provider to find out where you can get a test from. This does not apply to journeys originating from Jersey or Guernsey.
Arrivals to Guernsey
The States of Guernsey require you to fill out their online Travel Tracker form within 2 days of your departure. And, depending on your travel history, you will need to self-isolate on arrival into Guernsey. Click here to fill out the form.
For the latest on how the States has categorised countries and UK regions, and what it means for your arrival, please click here.
On arrival, the States will test you for coronavirus at the ferry terminal. For more information, including videos to help you prepare for your arrival, please click here.
Arrivals to Jersey
Before your departure, you will be asked to fill in a short online registration form. Click here.
Requirements from 28 May 2021*
The UK is split into four regions, England, Scotland, Wales and Northern Ireland. Each region will be categorised into three bands (Green, Amber and Red) with different testing and isolation requirements when arriving into Jersey.
From 28 May, Red, Amber and Green classifications will restart for the rest of the world.
Green - Day 0 and Day 8 PCR tests (if still in Jersey): all passengers have to self-isolate on arrival while awaiting the first negative test result. Results are currently expected to be returned within an average of 24 hours.
Amber - Day 0, Day 5 and Day 10 PCR tests: Self-isolation until negative test result from your day 5 test.
Red - Day 0, Day 5 and Day 10 PCR tests: Self-isolation until negative test result from your day 10 test.
* At the earliest opportunity from 28 May, fully vaccinated passengers arriving from a Green or Amber area in the UK will have reduced testing and isolation requirements. Fully vaccinated arriving passengers will still be required to have a Day 0 PCR test but will not need to isolate.
Visitors to Jersey can opt to provide evidence of a pre-departure negative COVID-19 test conducted in their country of departure, replacing the need for a Day 0 test. Full details of this option can be found here.
All visitors need to complete a pre departure registration form within the 48 hours prior to their arrival in Jersey which will include a 14 day travel history. Your 14 day travel declaration will show if you have slept in a Green, Amber or Red region and this will apply on your arrival to Jersey.
Day 0 test results are expected within 24 hours.
For full details of the Visit Safe Travel policy click here
For more information on the Government of Jersey's procedures for arrival into Jersey please click here.
Arrivals to St Malo
All passengers (adults and children aged 11 and over) travelling to France from the UK, Jersey and Guernsey on direct and in-direct sailings must have a negative PCR taken within 72 hours of their scheduled departure.
At check-in, you must present a sworn statement certifying the absence of COVID-19 symptoms and an absence of any contact with a confirmed case of COVID-19 as well as a sworn statement to self-isolate for seven days. You can find more information on this at the bottom of this page.
You can find information from the French government about travel restrictions relating to coronavirus here.
Arrivals to the UK
Arrivals from Guernsey and Jersey are not required to self-isolate, however arrivals from France will be. For more information, please click here.
For the latest travel advice from the Foreign & Commonwealth Office click here.
Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended for free up to 48 hours prior to travel. A fare difference will apply depending on the sailing you choose.
I’m already booked, how do I make changes or cancel to my trip?
We recommend that you change your booking(s) to an alternate date. You can easily amend your booking for free up to 48 hours prior to your departure, with only the difference in fare to pay. If you would like to amend your booking, you can do so online or please email firstname.lastname@example.org or call 0345 609 1026 and one of the Customer Service team will be happy to assist you.
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.
Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
Please see our cancellation charges here.
If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.
We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.