Last updated 01/06/2021
Welcome to our dedicated page on COVID-19 passenger information about our approach to the pandemic. As always, the health and well-being of passengers and crew have and will always be our priority.
Please regularly check our Sailing Updates page for the latest information on our passenger services.
It is important that you take the time to check government websites frequently before your departure, so you know what necessary action(s) to take ahead of your departure. Please use the links below.
Arrivals to Guernsey
Arrivals to Jersey:
Arrivals to St Malo
Departures from France to the Channel Islands or the UK
Arrivals to the UK
Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended for free up to 48 hours prior to travel. A fare difference will apply depending on the sailing you choose.
I’m already booked, how do I make changes or cancel to my trip?
We recommend that you change your booking(s) to an alternate date. You can easily amend your booking for free up to 48 hours prior to your departure, with only the difference in fare to pay. If you would like to amend your booking, you can do so online or please email firstname.lastname@example.org or call 0345 609 1026 and one of the Customer Service team will be happy to assist you.
We offer two types of ticket for travel – day trip and standard tickets and different conditions apply to each if you wish to cancel your booking.
Day trip tickets
We do not offer a refund on day trip bookings, therefore a 100% fee will apply. However, you can amend your booking online free of charge 7 days prior to travel should your plans change.
You can cancel a standard ticket and the following fees apply depending on when the booking is cancelled. Below charges are applicable per booking for the total journey price and in all cases, 100% of the booking fee and amendment fee is chargeable upon cancelling the booking.
Please see our cancellation charges here.
If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.
We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.