PLAN YOUR TRIP
Last updated 31/07/2020
Welcome to our dedicated page on COVID-19 passenger information about our approach to the global crisis. As always, the health and well-being of passengers and crew have and will always be our priority. Any decisions we make will bear this in mind as well as guidance from the States in both Jersey and Guernsey and French and UK authorities.
Please regularly check our Sailing Updates page for the latest information on our passenger services.
The advice to our passengers is in line with advice from government and state authorities from each of the destinations we serve. The information is correct as of the last updated date at the top of this page.
Anyone entering the Bailiwick of Guernsey is legally required to self-isolate for 14 days on arrival. For more on Guernsey travel information, please click here.
Here is the advice given to us by the States of Jersey on safer travel guidance.
Before your departure, you will be asked to fill in an online registration form which also includes a declaration of health.
On arrival you will be tested at the ferry terminal which will involve a simple swab test from your throat and nose. You will receive your test results within 48 hours and do not need to self-isolate during the waiting period. If you test negative, you will not need to self-isolate for the rest of your holiday.
If you do not wish to be tested, you must self-isolate for 14 days.
Please keep updated with the latest advice from the French government on COVID-19 by clicking here.
Please click here for more on travel advice for UK nationals.
Yes, you can book with confidence in the knowledge that, as standard, all ferry bookings can easily be amended at no cost online up to seven days prior to travel. A fare difference will apply depending on the sailing you choose.
I’m already booked, how do I make changes or cancel to my trip?
We recommend that you change your booking(s) to an alternate date. We have waived all amendment fees so you will only need to pay any difference in fare should you choose a more expensive sailing. If you would like to amend your booking please email firstname.lastname@example.org or call 0345 609 1026 and one of the Customer Service team will be happy to assist you.
At the current time and in view of the Coronavirus crisis, we are offering any passenger who wants to cancel their booking or who has had their booking cancelled a 100% refund through a gift voucher, which we can issue right away for you. You will not be charged a cancellation fee. The quickest way to do this is through our Future Travel Voucher Application form. Please click here to fill in an application. Please note, Day Trip ticket holders are bound by their terms and conditions such that you may amend your Day Trip to a later date only. Vouchers and cancellations cannot be issued for Day Trips.
Your voucher will be valid for a period of 18 months and you can redeem it any time online, at one of our port locations or through the Contact Centre.
If this is something you are not happy with, please email Customer Relations who will then review your email and let you know what action we can take based on your original booking. Please bear with us, however, as it may take some time to respond, given the current extenuating circumstances.
We understand this is a difficult situation, but we would like you thank you for your support in these unprecedented times.
We ask that you please wait for a member of our Contact Centre team to get in touch to assist you with amending your sailing.
Should you wish to amend your booking yourself, you can do this online. Initially, please pay any difference in fare which may appear. All fares in the context of a like-for-like booking will be honoured; please email email@example.com or call 0345 609 1026 to be refunded.
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