It's time to reconnect with the world. To reunite with loved ones. And rediscover the simple things we've missed.
We’ve done everything we can to help you travel safely and comfortably, from the moment you arrive at check-in, and for every step of the way.
Fully trained staff will be on hand to guide and assist you, and helpful signage will make sure we all keep a safe distance. From hand gel stations throughout the ships to cashless only payments on board, we have thought of everything to help you sail confidently and get you to your destination safely.
If you have any questions about what travelling with us will be like on our back to service sailings, please read through our new and enhanced health and safety measures below to help put your mind at ease.
General Measures
- We’ve significantly reduced the number of passengers we carry across our fleet so there’s room for everyone to enjoy a space of their own
- Social distance queuing will be introduced for boarding and for the use of all onboard facilities
- All onboard purchases will be cashless, for everyone’s protection
- Please sit only in your allocated seat. Seats close to you will be clearly marked unallocated to allow social distancing
- Visits to pets on the car deck won’t be possible on our high-speed fleet, but rest assured our crew will be checking on them for you
- For Commodore Clipper, please approach the information desk when requesting to visit your pet
Check-in
- We’ve installed protective screens at check-in desks
- To help make checking-in safe and efficient, new barriers will be put in place, with social distancing markers on the floor to guide you
- You will see our staff wearing face coverings and in some circumstances, other forms of PPE
- There will be limits on the number of vehicles moving from the port to the ferry at any given time
- Foot passengers will need to use a contactless check-in option, either their e-boarding card or, when it becomes available, our new check-in app
Embarkation
- We’ll send you information before departure to advise you how to get from the car deck to the stairwells safely, and to keep a safe distance
- We’ll ask for your patience while each passenger finds their way from the car deck to the stairwells, following clear instructions from our crew
- All passengers will be asked to use the hand gel supplied before going up the stairs to the passenger lounges
- There will be a limit to the number of passengers permitted in the lift at a time
On board
- Hydroalcoholic gel dispensers will be available in all passenger areas
- Our crews will be adhering to strict social distancing measures
- You’ll see a range of signage to help you move throughout the ship safely
- The children’s play area will remain closed for the time being
- If you require assistance during your crossing, please contact a crew member
- In order to increase the outdoor space available for every passenger to enjoy the fresh sea air, it will no longer be possible to smoke on board our high-speed ferries. For Commodore Clipper, smoking is only permitted on the outside decks on the starboard side
- We’ve installed protective screens at tills to keep everyone safe
- You will see our crew wearing face coverings, and in some circumstances where closer contact may be needed, other forms of PPE
- You will see the crew wearing special t-shirts reminding you to keep a safe distance
- Club Class and Horizon Lounge doors will remain open throughout our sailings on our high-speed services
- When travelling onboard Commodore Clipper, please remain in your cabin for the duration of your journey. Where a journey duration is longer than 4 hours, your meal will be brought to you in your cabin
- If you're travelling with children, we ask that you please supervise them at all times to ensure social distancing is being maintained
- Onboard cleaning routines have been increased and enhanced
- In order to comply with government rules on public transport, all passengers must wear a face covering; face shields can't be used in place of a face covering.
Food & Beverage Outlets
- Onboard restaurants, bars and cafés will be selling a limited menu to reduce queues and increase the comfort of our passengers
- We will not be selling any hot food for the time being on board our high-speed fleet
- Commodore Clipper will be offering continental breakfast delivered to your cabin or sausage or bacon baguettes in the brasserie. Lunch and dinner will include a selection of sandwiches and salad pots and a selection of hot food options
- Food and beverage outlets on board will operate on a self-service, cashless payment basis
- The Kiosk and Coffee Bar on board Condor Rapide will be closed, along with the Bureau de Change
Adore Duty Free Shop
- There will be a limited number of passengers in the duty free shop at any one time onboard our high-speed ferries
- New floor markings will help you keep a safe distance while you shop
Disembarkation
- One area of the ship will disembark at a time. This is so we can control social distancing. We will make sure you have plenty of time to use the stairs and reach your car safely.
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